Monitoring
Collecting client feedback from multiple sources.
- Internal Sources
- Websites
- Emails
- Surveys
- Conversations
- Etc...
- External Sources
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Analysis
Understanding, evaluating and categorising sentiments.
- Automatic post analysis
- Human analysis
- Sentiment scoring system
- Chart translation
- Categorising posts
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Reporting
- Detailed reports
- Alert notifications
- Online dashboards
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Monitoring
Protect your brand from attack
Using a range of different tools the Online1984 methodology has the capability of finding references to almost anything online, including the good, the bad and the lies. It will detect the rumours and lies giving you the ability to take action.
Analysis
Scored and analysed by people, not computers
Using a range of different tools the Online1984 methodology has the capability of finding references to almost anything online, including the good, the bad and the outright lies. It will detect any rumours, or misguided information, giving you the ability to take action.
Reporting
Key highlights, insights & graphs – not data dumps
Full reporting provides you with insightful intelligence to drive your decisions. Included is a detailed description of different elements Online1984 has discovered regarding the references in an easy to follow, organised document including charts and graphs. Urgent references are highlighted and forwarded to you in a time critical fashion. Reporting can be as frequent as your needs demand.
Online1984 also provides qualitative and quantitative reporting with analysis to provide valuable structured market intelligence rather than resource intensive data dumps. This eliminates the stress of having to try and find meaning to numerous words and numbers; as Online1984 has already done it for you.